Shipping and Return

  • Australia Domestic Delivery time

Standard Delivery:

We offer flat rate standard shipping of $10.95 for VIC, NSW, ACT, SA an QLD

We may offer flat rate standard shipping of $14.95 for NT, WA and TAS

Standard shipping will arrive in 3-9 business days if you are located in VIC, NSW, ACT, Sa or QLD. And will arrive in 5-12 business days if you are located in NT, WA or TAS

 

Express Delivery:

For express shipping in Australia, a flat rate of $18.95 will be charged at checkout. Express shipping will arrive in 1-3 business days if you are located in VIC, NSW, ACT, SA or QLD. And will arrive in 3-5 business days if you are located in NT, WA or TAS

Same Day Delivery (Courier):

We sometimes offer same day delivery in Metro Melbourne. Available regular business days only (unless otherwise stated in the offer). Orders must be placed by 12pm for same day delivery.

Please Note delivery days are counted as working business days only (no weekends or public holidays)

  • COVID Delays

We do our best to select the best efficient carrier for your order but please note there might be some occasional delays due to COVID-19 restrictions which is completly out of our control.

Please allow additional time for your booxies to arrive. 

  • Order Tracking

You will receive an order confirmation email which will allow you to track your order

  • Shipping Destinations

We currently ship to Australia, New Zealand, Singapore, Japan and South Korea. We are working on adding more countries in the future. We would let you know as soon as we are ready. Become a friend of booxies to stay up to date <sign up>

  • Standard International Delivery Time

Our standard delivery time for international destinations is between 6-12 business days. 

Please Note delivery days are counted as working business days only (no weekends or public holidays)

Please expect major delays to standard international delivery due to COVID-19

  • Express Internationl Delivery Time

We currently only offer International Express Delivery for New Zealand orders. Please get in touch with us one hello@booxies.com if you need your international parcel to be sent express and we can advise you with cost and estimated time.

  • Shipping in Hot Weather

If we are sending booxies during hot weather, your order will be packed with ice pack and insulation.

During periods of extreme heat, we might hold off on sending your booxies if they contain hand-made chocolate to ensure you get your items at best possible condition

  • Changes to Orders

Have you made a mistake while placing your order? maybe typed in the wrong address?

It's OK! It happens. Please get in touch with us as soon as you realise (before we dispatch your item) on hello@booxies.com with your order ID number. 

  • Return Policy (except Mystery Booxies)

Have you received a Booxie gift? you realised you've got the same book at home? Don't worry! 

You can exchange the book you received with a book of your choice from our existig books' collection. Please contact us on hello@booxies.com with the details within 30 days of the purchase. We can only exchange the book if it’s been returned in its original condition.

Please note, and due to OH&S reasons, all accompanying products are non-refundable and non-exchangeable unless they are not of a satisfactory quality or if items received do not match the description ordered. In that case, please send us an email to hello@booxies.com

 

  • Return Policy - Mystery Booxies

 

Please note items and books received in Mystery Booxies are non-exchangeable due to the nature and pricing of the product.

We always select a new release book from your chosen genre for you, and we advise you to wait until you receive your mystery booxie before you purchase new books from the same genre to avoid duplicating the book.