Shipping and Return
- Delivery time
We offer free standard shipping for all Australian orders over $79. Standard shipping will arrive in 3-7 days
For orders under $79, a flat rate of $9.95 will be added to your total at checkout
For express shipping in Australia, a flat rate of $16.95 will be charged at checkout. Express shipping will arrive in 1-3 days
Same Day Delivery (Courier):
We sometimes offer same day delivery in Metro Melbourne. Available regular business days only (unless otherwise stated in the offer). Orders must be placed by 12pm for same day delivery.
Please Note delivery days are counted as working business days only (no weekends or public holidays)
- COVID Delays
Please note there might be some occasional delays due to COVID-19 restrictions which is completly out of our control.
- Order Tracking
You will receive an order confirmation email which will allow you to track your order
- Shipping Destinations
We currently only ship in Australia. But we are working on adding more countries in the future. We would let you know as soon as we are ready. Become a friend of booxies to stay up to date <sign up>
- Shipping in Hot Weather
If we are sending booxies during hot weather, your order will be packed with ice pack and insulation.
During periods of extreme heat, we might hold off on sending your booxies if they contain hand-made chocolate to ensure you get your items at best possible condition
- Changes to Orders
Have you made a mistake while placing your order? maybe typed in the wrong address?
It's OK! It happens. Please get in touch with us as soon as you realise (before we dispatch your item) on firstname.lastname@example.org with your order ID number.
- Return Policy
Have you received a Booxie gift? you realised you've got the same book at home? Don't worry!
You can exchange the book you received with a book of your choice from our existig books' collection. Please contact us on email@example.com with the details within 30 days of the purchase. We can only exchange the book if it’s been returned in its original condition.
Please note, and due to OH&S reasons, all accompanying products are non-refundable and non-exchangeable unless they are not of a satisfactory quality or if items received do not match the description ordered. In that case, please send us an email to firstname.lastname@example.org