General Booxies Stuff

• What is Booxies? 

booxies are beautifully curated gift boxes pairing exceptional books with premium Australian treats. Proudly partnering with sustainable and ethical local brands, every booxie is designed to give the recipient the perfect excuse to switch off and relax.

• How does booxies work?

  • Standard booxies

We have a number of standard boxes themed for your convenience. You can select one of our standard boxes, then select your preferred book genre, and we will make sure we pick a great book and deliver it to you or to your mate.

• • Build your own Booxies

You can choose to build your own booxie <here>. You can select as many books and products of your choice, and we will happily deliver your unique booxie to your doorstep.

• • Subscription Premium Mystery Booxies

Mystery Booxies change every month. They are smaller boxes that contain a mystery book from your chosen genre, one or two premium Australian products to enjoy with your book, 2x tea pyramids and one of our signature bookmarks. You can purchase a one-off Mystery Booxie or subscribe and save. Monthly or bi-monthly frequency available.

• Can I request a specific book that is not in your current collection?

Absolutely! Let us know by email, and we will do our best to source it for you. But please be aware if the requested book is not in our collection, please allow additional time for us to source it. 

• Do you include a receipt with your delivered Booxies?

No need to worry - we never include physical invoices/receipts with prices inside our parcels.

All of this information is only included in your order confirmation email receipt, which is sent directly to your inbox upon checking out. You can generate a tax invoice right after you place your order.

Please note: for international orders shipped outside of Australia, we are required to declare a value and description of the goods contained inside the parcel, and this is printed on the label. 

Shipping and Return

Standard Delivery:

We offer flat rate standard shipping Australia and NZ

Standard shipping may arrive in 2-5 business days if you are located in VIC, NSW, ACT, Sa or QLD. And may arrive in 4-8 business days if you are located in NT, WA or TAS. But it often arrives much earlier than that. 

 Express Delivery:

A flat rate express shipping is available in Australia, and will be charged at checkout. Express shipping will arrive in 1-3 business days if you are located in VIC, NSW, ACT, SA or QLD. And will arrive in 2-4 business days if you are located in NT, WA or TAS.

Same Day Delivery (Courier):

We offer same day delivery in Metro Melbourne with approx radius of 35k from our Glen Iris Studio. Available regular business days only. Orders must be placed by 12pm for same day delivery.

Please Note delivery days are counted as working business days only (no delivery on weekends or public holidays)

• Can I track my order?

You will receive an order confirmation email, which will allow you to track your order

• Do you ship worldwide?

We currently ship all over Australia, New Zealand, and most of the world, including the USA, the UK, most of Europe, and Asia.

Please refer to our Shipping Policy for more details

• I placed the wrong order. Can I cancel or change?

Yes, you can, as long as you contact us before we dispatch your item. Please contact us at hello@booxies.com with your order ID number

• I received a booxie, but I have the same book, can I return it?

You can exchange the book you received with a book of your choice from our collection. Please contact us on hello@booxies.com with the details within 30 days of the purchase. We can only exchange the book if it’s been returned in its original condition.

Please note, due to OH&S reasons, all accompanying products are non-refundable and non-exchangeable unless they are not of satisfactory quality or if items received do not match the description ordered. In that case, please send us an email to hello@booxies.com

Corporate and Bulk Orders

• Can I place a bulk order?

For corporate and bulk orders, please get in touch with us at hello@booxies.com, and we will happily assist you

• Can I customise my order?

We have a ‘Build Your Own’ option if you want something out of the standard box. But if that’s not what you're after, please send us an email at hello@booxies.com with your requirements and let us help you make them happen

Partnership

• How can I become a stockist?

We love to work with you. Please contact us at hello@booxies.com with your details, and we will get in touch

• How can I include my product in one of your Booxies?

We love to partner with new Australian brands. We support new and small or medium businesses. If you are an Australian brand, committed to the community and environment, we want to hear from you. Please get in touch at hello@booxies.com