Shipping & Return Policy
Shipping and Return
- Australia Domestic Delivery time
We offer flat rate standard shipping Australia and NZ
Standard shipping may arrive in 3-9 business days if you are located in VIC, NSW, ACT, Sa or QLD. And may arrive in 5-12 business days if you are located in NT, WA or TAS. But it often arrives much earlier than that.
A flat rate express shipping is available in Australia, and will be charged at checkout. Express shipping will arrive in 1-3 business days if you are located in VIC, NSW, ACT, SA or QLD. And will arrive in 3-5 business days if you are located in NT, WA or TAS.
Same Day Delivery (Courier):
We offer same day delivery in Metro Melbourne with approx radius of 35k from our Glen Iris Studio. Available regular business days only. Orders must be placed by 12pm for same day delivery.
Same Day VIP Delivery (Courier):
We offer VIP same day delivery within 100km of our Glen Iris Studio. This may cover Geelong, Mornington Peninsula, Yarra Valley and similar areas. Think of it like an Uber ride for your gift. Available regular business days only. Orders must be placed by 12pm for same day delivery.
Please Note delivery days are counted as working business days only (no delivery on weekends or public holidays)
- COVID Delays
We do our best to select the best efficient carrier for your order but please note there might be some occasional delays due to COVID-19 restrictions which is completly out of our control.
Please allow additional time for your booxies to arrive.
- Order Tracking
You will receive an order confirmation email which will allow you to track your order
- Shipping Destinations
We currently ship to Australia, New Zealand, Singapore, Japan and South Korea. But we succesfully delivery to other destinations upon request. so please contact us on email@example.com if you need to deliver to other destiations.
- Standard International Delivery Time
Our standard delivery time for international destinations is between 10-25 business days.
Please Note delivery days are counted as working business days only (no weekends or public holidays)
Please expect major delays to standard international delivery due to COVID-19
- Express Internationl Delivery Time
We currently only offer International Express Delivery for New Zealand and Singapore orders. Please get in touch with us one firstname.lastname@example.org if you need your international parcel to be sent express and we can advise you with cost and estimated time.
- Shipping in Hot Weather
If we are sending booxies during hot weather, your order will be packed with insulation (and maybe ice pack)
During periods of extreme heat, we might hold off on sending your booxies if they contain hand-made chocolate to ensure you get your items at best possible condition
- Changes to Orders
Have you made a mistake while placing your order? maybe typed in the wrong address?
It's OK! It happens. Please get in touch with us as soon as you realise (before we dispatch your item) on email@example.com with your order ID number.
- Return Policy (except Mystery Booxies)
Have you received a Booxies gift? you realised you've got the same book at home? Don't worry!
You can exchange the book you received with a book of your choice (of equal value) from our existig books' collection. Please contact us on firstname.lastname@example.org with the details within 30 days of the purchase. We can only exchange the book if it’s been returned in its original condition.
Please note, and due to OH&S reasons, all accompanying products are non-refundable and non-exchangeable unless they are not of a satisfactory quality or if items received do not match the description ordered. In that case, please send us an email to email@example.com
- Return Policy - Mystery Booxies
Please note items and books received in Mystery Booxies are non-exchangeable due to the nature and pricing of the product.
We always select a new release book from your chosen genre for you, and we advise you to wait until you receive your mystery booxies box before you purchase new books from the same genre to avoid duplicating the book.